2009 Proceedings
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Keynote speaker
Stephen Abram
Innovation in libraries
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Charles Townley
The innovation challenge: Transformational leadership in technological university libraries
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Tom Cochrane
High order literacy for the 21st century - Improving the quality of library engagement
Mel Collier
From biomedical library to e-only learning centre supported by a co-operative depot service
Gϋlçin Cribb
Melting pot of librar and IT culturein a new Turkish university: A journey towards multi anything
Helle Lauridsen and John Law
How do you follow Google? providing a high-quality academic library search experience
Evelinde Hutzler
The Electronic Journals Library EZB: a successful model of international collaboration
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Bernhard Mittermaier
Bibliometric Analysis of the output of German Technological Universities by means of the J factor
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Carole Thompson
Digital readers: Fact and fiction
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Will M.M. Roestenburg
Beyond “Worth their weight”: Valuing libraries and library advocacy in The Netherlands
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Christine Cother
From big change to no change: discovering lean through action
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Philipp Hess
Utilizing article usage patterns to build the scholarly article recommender service bX
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John Langton
InCites, a new tool from Web of Science
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Keynote Speaker
Martha Kyrillidou
Library Quality Assessment through LibQual
Presentation of the activities of the IATUL Special Interest Group on Library Organisation and Quality Management
Reiner Kallenborn
Networking excellence
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Caroline Becker
The quality management experience at TU München
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Gillian Barthorpe and Eamon Wright
Quality management @AUT University Library
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Jolanta Stepniak
Initiatives and experiences of the LIBER Division on Library Management and Administration
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Ludo Holans
RFID and return on investment
Keynote Speaker
Albert Poirot et Marc Martinez
L'innovation et la qualité dans les bibliotèques universitaires françaises
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Jean-François Dechamp
L'accès à l'information scientifique à l'ère numérique: l'approche de la Commission européenne
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Frédéric Brodkom
L'enquête de satisfaction comme outil pour identifier les innovations nécessaires : exemple des changements apportés suites à l’enquête 2006 en BST et comparaison avec LibQUAL+
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Don MacMillan
Letting the genes out of the bottle: Making the most of free bioinformatics information
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Santy Chumbe
ticTOCron: An automatic solution for propagating quality metadata to scholarly RSS TOC feed metadata
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Maureen Cech, Nevenka Zdravkovska and Robert Kackley
The pulling power of marquee courses: The changing curriculum and quality reference services
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Jens Vigen
Publier en Open Access grâce à Scoap3 : Etat d’'avancement du projet
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Richard Dumont
Le statu quo n'est pas une option!
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Fabrice Boyer, Florence Alibert et Gaël Bourdet
La Médiation en Bibliothèque universitaire de Sciences : le cas de Clermont-Ferrand (France)
Keynote Speaker
Jan Engelen
E-accessibility for visually impaired students
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Manorama Tripathi
Use of Web2.0 tools by libraries: a reconnaissance of the international landscape
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Cecilia Penzhorn
Quality through improved service: the implementation of social networking tools in an academic library
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Mahshid Eltemasi and Nader Naghshineh
Benefiting from the hive: Folksonomy in technical libraries
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Elvira Basibas Lapuz
Teaching Web 2.0 applications in the planning and development of information literacy programs: Reaching out to librarians and information professionals
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Suzanne Clarke
Scholarly information repository services at Monash University
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Derek Whitehead
Innovation and Copyright: Not Friends Any More?
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Munusamy Natarajan
Exploring knowledge innovation culture: Role of library and information centres
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Imogen Garner and Karen Tang
A quality assurance and benchmarking framework in an academic library
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Nevenka Zdravkovska and Bob Kackley
Science/Engineering bibliographic databases' future: Collection development issues at the University of Maryland
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Jo Rademakers
Involving the user: challenges and threats of recent development
Poster session
Bob Kackley, Barbara Nail-Chiwetalu, Annie Young and Jim Miller Gemstone: Quality in Learning for a Collaborative Academic/Library Instruction Program
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Bob Kackley, Nevenka Zdravkovska and Maureen Cech
Ten Methods of Improving Quality Service to UM Grads via “Assertive” Marketing
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Eva Tolonen
Innovating Library Services for Researchers
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Elena Vvedenskaia
Value of information: What do Australian Engineers really want from their Professional Association?
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Nader Naghshineh and Shahed Rashidi
The Avicenna bind: Challenges of evidence based librarianship and practice implementation in Iran
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Leena Huiku
Assessment of the Research Activities and Research Quality at Tampere University of Technology (TUT) by Means of Research Outputs
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Damon Austin, Melanie Gardner and Vernon Chapman
Innovative applications towards resolving challenges in harvesting shared metadata
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Antonia Ferrer-Sapena et al.
Impact of Open Access world in innovation processes. The E-LIS, EXIT and IRALIS collaboration
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Alex Byrne, Gabrielle Gardiner and Elizabeth Mulhollann
Issues in Digitising and Curating Indigenous Research Data
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