JISC’s Ben Showers sends a message from the future explaining library systems in 2020 and offers advice on improving the student experience.
Increasingly, the distinction between services provided by libraries and the technologies of companies like Microsoft, Amazon and Google, are blurring or disappearing entirely. For users there is no distinction. The expectations of students using library services are measured against the services they receive from these corporate providers. For libraries (and the wider university or college) to meet and exceed expectations, the library needs to learn from and use the tools and techniques so effectively employed by these companies.