This study commissioned by the Jisc co-design programme under the student innovation strand, looked at what we know about students' expectations and experiences of ICT at university.
Developments in mobile technology, web and social media trends and the widespread use of technology in schools are all changing the expectations of arriving students. At the same time the graduate employment market is generating new demands on the curriculum and changing the skills required of recent graduates. Universities often feel caught between the need to provide robust systems for all and the need to accommodate the diversity of devices, services and subject-specific innovations.
See also the literature review that compliments the study: